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Terms & Conditions Modgate Ltd Returns Policy

The Customer may only return products to Modgate Ltd, and receive a credit or refund, on the following conditions:

The Customer may only return products to Modgate Ltd for a refund or credit with the prior consent of Modgate Ltd.

  • (i) Return must be made within 30 days of the date of delivery (as stated on the delivery documentation).
  • (ii) Products must be returned to Modgate ltd in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale.
  • (iii) If the Customer does not quote invoice details or the Modgate Ltd reference number, as on the original despatch note, the credit will be based upon the lowest sales price.

For products returned due to Customer error or no longer required and returned in accordance with (i) - (iii) above, a restocking charge of 20% of the invoice value.

Where the Customer returns products to Online Modgate Ltd not in accordance with (i) - (iii) above (for example, after 30 days from the date of despatch and in an unfit state), Modgate Ltd will refuse delivery or may apply a restocking charge which relates to the actual cost of reprocessing (subject to a minimum 20% of invoice value).

This returns policy excludes Printed Circuit Boards, Gas Valves, non-catalogue products and specially manufactured products.


1 Subject to receiving notice by a durable medium (for example, email, fax or writing), 'consumers' have a 7-day cancellation period commencing from the day after the date of receipt of Goods, provided they are in a re-saleable condition except for Printed Circuit Boards (PCBs) that are non-returnable once the security seal is broken. The Goods must be returned within 21 days of notice. Should the Goods have to be collected by the Seller, the Seller reserves the right to charge the cost of recovery. After this time period, Business users conditions apply.

2 Business users orders accepted by the Seller may not be cancelled under any circumstances unless agreed in writing by the seller. Any requests must be made by durable medium (for example, e-mail, fax or writing) and will be subject to a 20% re-stocking charge except for Printed Circuit Boards (PCBs) and Gas Valves, which are non-returnable if the security seal broken. Where return is agreed it is on proviso that the Seller receives the Goods in a re-saleable condition within 21 days of authorisation. Should the Goods have to be collected by the Seller, the Seller reserves the right to charge the cost of recovery. Original outward carriage is non-refundable.

3 All products are returned to Modgate Ltd at cost to the Customer and at the Customer's risk. Modgate Ltd accepts no responsibility for any loss of or damage to them or any items received by Modgate Ltd with them.

4 Products to be returned to Modgate Ltd should be adequately packed and despatched freight prepaid, clearly labelled to:

Boiler Spare Parts
PO BOX 226

Tel 0844 2252118
Fax 01539 733734